No Fix, No Fee
If we don’t have the technical knowledge to solve your problem on-site we won’t charge you a penny. We can’t, in all conscience, charge you only to leave you in the same situation you were in before we visited. In such a case we’ll offer to bring your faulty equipment back to base to work on it more fully, or to go away and research the issue you’re experiencing and contact you with a solution.
If we still can’t fix the problem, let’s say due to faulty hardware, we’ll offer you advice on what needs to happen next and offer to source a replacement component from one of our suppliers. If you chose not to proceed with this solution, then we have to charge you for a proportion of the time spent on diagnosis, but you’ll be completely aware of the situation and know what steps to take to resolve it.
We use motorcycles to cut through the traffic, and aim to be with as soon as possible. If that’s not convenient for you, we’ll arrange a time and arrive when we say we will. No need to hang around and wait.
We’ll be there at the time agreed.
Whatever your problem, you’re entitled to the best. Our technicians are Microsoft Certified Systems Engineers (MCSE) and Microsoft Certified Professionals (MCP) which means they have trained for and passed six examinations in Microsoft technologies including Windows, Office and Exchange.
In addition, they have years of practical experience in troubleshooting all manner of issues and keep themselves abreast of new software, hardware and techniques. You can be sure that the technician who turns up at your door is more than qualified for the job.
The Bottom Line
Ultimately what we’re offering is great service. We care about the work we do and take satisfaction from resolving your problem and leaving with the knowledge of a job well done.
I’ve trained and worked for large, corporate IT departments, but in 2010 I went back to basics and set up My IT Guy with a very clear, simple focus: to provide a personal, honest, expert service to home users and small businesses. I visit people who work from home, and businesses who can’t have their own IT staff. For regular clients, my remote support solution is a brilliant time-saver, allowing me to get to work immediately.
If you have a home computer that is slow, inefficient or simply not working, let me know. If you run a small business and are grappling with inefficient email, file sharing, networks or any other IT issue, get in touch and you’ll be amazed at what can be achieved.” Robin Whiting