Managed Service

Why is a managed IT service right for you?

My IT Guy was established in 2010 as what’s known as a 'break/fix' IT support company. If something broke, we got a call and we went and fixed it. We offered a quick response and proved pretty good at fixing IT issues. However, we often found ourselves recommending more modern, secure, and reliable IT technologies, but with the business model we had, implementing these solutions came with a hefty bill.

Break/fix incentivises IT failures which disrupt business and result in unpredictable pay-outs. Let’s say an IT disaster occurred which we had to spend hours fixing. With break/fix, that’s a potentially huge pay-out for you. That isn’t an optimal way to maintain a mutually beneficial business partnership. We don’t want to just fix your stuff; we want to help you use technology to work more effectively and grow your business. Together we can move from firefighting to silent running.

So, we decided to better utilise our business expertise, do right by our clients and shift our focus towards providing an ongoing managed service to enable us to pre-empt issues and provide a reliable IT platform under a more digestible monthly plan.

With managed services, you pay a fixed monthly fee of £70 per person, per month, so we can get you using the right platform for your business and keep everything operating smoothly. We're incentivised to ensure that disaster doesn’t occur, because a disaster becomes our expense, not yours. So we implement more reliable systems and more effective solutions with better performance.

Moving to a pay-monthly service subscription allows you to predict your monthly IT spending without being hijacked by unexpected issues that take time and money from the important work you do. It also allows us to predict our income and invest in technologies and staff to give you a better service. Our companies can grow together.

We’ll provide a planned approach to your IT, enabling better security, reliability, flexibility, better integrated systems, and peace of mind.

 

  • Microsoft 365 Business Premium Licenses (Full Office suite, email, cloud files, video calls)

    Microsoft 365 Business Premium Licenses (Full Office suite, email, cloud files, video calls)
  • Microsoft Defender for Office 365

    Microsoft Defender for Office 365
  • Microsoft 365 Cloud Backup

    Microsoft 365 Cloud Backup
  • Microsoft 365 Exclaimer Email Signatures

    Microsoft 365 Exclaimer Email Signatures
  • 24/7 Remote Monitoring

    24/7 Remote Monitoring
  • Unattended Remote Access

    Unattended Remote Access
  • Managed Cyber Security

    Managed Cyber Security
  • Online Backup

    Online Backup
  • Server ‘Bare Metal’ Backup and Recovery

    Server ‘Bare Metal’ Backup and Recovery
  • Patch and Updates Management

    Patch and Updates Management
  • Proactive Support

    Proactive Support
  • Documentation

    Documentation
  • Troubleshooting

    Troubleshooting
  • Regular Reports

    Regular Reports
  • Regular IT Review

    Regular IT Review
  • Liaising with other IT vendors

    Liaising with other IT vendors
  • Network Equipment Support

    Network Equipment Support
  • Included support hours per month

    Included support hours per month
  • Call-out Charge

    Call-out Charge
£70
per person per month
  • Microsoft 365 Business Premium Licenses (Full Office suite, email, cloud files, video calls)

  • Microsoft Defender for Office 365

  • Microsoft 365 Cloud Backup

  • Microsoft 365 Exclaimer Email Signatures

  • 24/7 Remote Monitoring

  • Unattended Remote Access

  • Managed Cyber Security

  • Online Backup

  • Server ‘Bare Metal’ Backup and Recovery

  • Patch and Updates Management

  • Proactive Support

  • Documentation

  • Troubleshooting

  • Regular Reports

  • Regular IT Review

  • Liaising with other IT vendors

  • Network Equipment Support

  • Included support hours per month

    UNLIMITED
  • Call-out Charge

    FREE

Microsoft 365 Business Premium Licenses

This is a biggy! We’ll provide Microsoft 365 Business Premium licenses for each member of your staff at no additional cost. That’s the full, current Office suite (Outlook, Word, Excel, PowerPoint, Teams, Access, Publisher) on up to five devices per person, in addition to the full email service, cloud file storage, synchronisation and everything else that comes with Microsoft 365.

It’s everything you need to get your staff working on their PCs, laptops, tablets and phones, from anywhere.

If you already have a Microsoft 365 subscription, we can seamlessly switch you over.

Microsoft Defender for Office 365

A service which uses artificial intelligence to beef up the security of Microsoft 365. Microsoft Defender for Office 365 helps protect your mailboxes, files, online storage, and applications against new, sophisticated attacks in real time.

It offers holistic protection in Microsoft Teams, Word, Excel, PowerPoint, Visio, SharePoint Online, and OneDrive for Business. By protecting against unsafe attachments and expanding protection against malicious links, it complements the security features of Exchange Online Protection to provide better zero-day protection.

Microsoft 365 Cloud Backup

As businesses move to cloud-first technology, it becomes essential that your data stored in Microsoft 365’s mailboxes, OneDrive, SharePoint, Groups and Teams is backed up regularly, reliably and securely. We create a cloud-to-cloud ‘snapshot’ of your data several times throughout each day, allowing us to restore accidentally modified or deleted files and emails from several points in time. This is excellent protection against ransomware!

Microsoft 365 Exclaimer Email Signatures

This is such a great addition to our line-up! Currently, you probably have an email signature set up in Outlook, which usually works well enough. Unfortunately, you can’t get that same signature on your phone or tablet, as they don’t allow rich text, or logos. If you need to change part of the signature for the company, someone must manually adapt it in Outlook on every single computer, one at a time. It’s time-consuming to manage.

With Exclaimer, we design a professional email signature template for your company, in the cloud. As an email is sent out (be it from Outlook, the web, a phone, a tablet, wherever) the company signature is appended automatically, pulling individual’s data (such as name, email address and job title) directly from Microsoft 365 and integrating it into the signature.

It means that signatures are entirely consistent for everyone, regardless of which device they’re sent from. Because they’re centrally managed, changes for everyone can be made quickly and easily in one place. We can even give you or your marketing people access, so that they can make their own changes, add a seasonal promotion banner, and so on.

24/7 Remote Monitoring

This is the magic sauce! Our agent software on your PCs, laptops, Macs and servers reports back to our Remote Monitoring and Management (RMM) system, which discretely monitors a whole host of system components and services, and generates an alert for us if something is amiss. We’ll become aware of failing hard drives, fans, high temperatures, application crashes, system services not working and numerous other issues that prevent your equipment from working properly. Which leads us on to…

Unattended Remote Access

Our remote control software will allow us to connect to your computer and operate it just as if we were sitting in front of it. It’s unattended, meaning that it doesn’t require any interaction from you or your staff, ideal for us to get to work quickly without anyone needing to be present. It also facilitates out-of-hours work.

Managed Cyber Security

We provide and manage Bitdefender GravityZone at no additional cost. This is consistently one of the top-performing cyber security solutions in the world. Patented machine learning technologies combined with the ability to monitor behaviour and detect attack techniques enable GravityZone to prevent, detect and block threats that both traditional endpoint defences miss. It then automatically takes action to keep businesses running normally, including rolling back malicious changes. Viruses are old-school.

The system is entirely configured, monitored and managed by us, centrally. There are no pop-ups on your computers, no performance hit and no prompts for your staff to take action. It just works.

Small businesses have shut down after cyber-attacks wiped out their data. Patch management and cyber security software ensures that doesn’t happen to you.

Online Backup

Having offsite copies of your company’s data helps to ensure that if your systems are lost through deletion, fire, flood or theft, your data is retrievable, and you can continue to operate. Our online system transfers your data, encrypted, to secure UK datacentres. It’s GDPR-compliant and surpasses all UK and EU data protection laws.

Server ‘Bare Metal’ Backup and Recovery

For our clients, we include full, automated onsite and offsite backups. These are both ‘file level’ backups, allowing us to restore deleted or modified files and folders, and ‘bare metal’ backups which allow us to restore the entire server to a new one in the event of a catastrophic hardware failure.

Backups are both onsite for speed of restore, and offsite to protect your valuable company data against fire, flood or theft.

With these two solutions in combination, we can get you back up and running with minimal downtime.

Patch and Updates Management

One of the most common issues we see with new clients is that their systems do not have the latest security updates. This is imperative. The ransomware attack in 2017 which deeply disrupted the NHS, Renault, FedEx and others, would have been prevented had existing security updates and patches been applied. New vulnerabilities are being detected and exploited all the time, and it’s essential that systems are kept up-to-date and managed.

As part of our RMM system, we can ensure that important security updates are pushed out in a timely manner. This goes hand-in-hand with…

Proactive Support

Remote monitoring and alerts allow us to spot and resolve a potential problem before it becomes an actual problem. Using machine learning, we can also detect patterns and likely faults, by analysing common data from around the world, and identifying likely issues based on a combination of hardware and software. It’s pretty amazing, and will substantially improve the reliability of your IT.

We’ll also monitor your cloud services, like Microsoft 365 and inform you of any issues which might affect you.

Documentation

Some IT providers withhold technical information with the belief that ‘knowledge is power.’ We believe in transparency and fairness. We’ll provide you with full documentation on your IT systems, and keep it updated for you to keep in your records or pass on to another IT provider if you ever wish to.

Troubleshooting

From Outlook niggles to bringing a dead server back to life, troubleshooting is an essential part of getting IT back on its feet when something does go wrong. The focus with our Managed Services is to prevent things from going wrong in the first place, but if they do, we’re there to put things right. Getting to the bottom of a problem and resolving it with as little disruption as possible is paramount.

Regular Reports

We can pull useful data from our RMM and ticketing systems so that you can get a clear picture of how your IT is working for you, and how many hours of support you’re using.

Regular IT Review

This is where we’ll pull everything together and discuss where your IT is, and how it can be improved. It’s an opportunity to take stock of what’s working for you and to discuss where you want to go as a business and how we can help get you there.

Liaising with other IT vendors

We’ll 'talk tech' to your IT suppliers and report back to you in plain English. Your internet service provider, email host, website people, bespoke software supplier… we’ll liaise with them all.

Network Equipment Support

In addition to desktops, laptops and servers, your core network infrastructure is critical to keeping your business IT running. We’re able to monitor this equipment and ensure its operating optimally. If an upgrade or replacement is needed, we’ll take care of that, too.

What’s Not Included

The cost of hardware and software (apart from software provided in our plan) is not included.

We’ll advise on what solutions to purchase, and we’ll use our industry contacts to find the best source.

We can't provide full support for specialised software for which first-party support is available. This would be products like Sage, QuickBooks, AutoCAD, Millennium, TARSC and so on.

We’ll certainly install the application and get it up and running, and we'll use our best effort to troubleshoot problems. We’ll 'talk tech' with the vendor to work out any issues, but we can’t take sole responsibility for the running of industry-specific software which is maintained and supported by the developer.

Your time is valuable, so don’t waste it

Contact Us

5 + 3 =