My IT Guy was established in 2010 as what’s known as a break/fix IT support company. If something broke, we got a call and we went and fixed it. We offered a quick response and proved pretty good at fixing IT issues.
We have decided to shift our focus towards providing Managed Services to enable us to pre-empt those issues and offer a more predictable and reliable service.
Break/fix incentivises IT failures which disrupt business and result in unpredictable pay outs. That isn’t an optimal way to maintain a mutually beneficial business partnership. We don’t want to just fix your stuff, we want to help you use technology to work more effectively and grow your business. Together we can move from fire-fighting to silent running.
With Managed Services, you pay a fixed monthly fee, so we can keep everything operating smoothly. Let’s say an IT disaster occurred which we had to spend hours fixing. With break/fix, that’s a potentially huge pay out for you. With a Managed Service plan, you simply pay a fixed fee and no more. We ensure that disaster doesn’t occur. We implement more reliable systems and more effective solutions with better performance.
Moving to a pay-monthly service subscription allows you to predict your monthly IT spending without being hijacked by unexpected issues that take time and money from the important work you do. It also allows us to predict our income and invest in technologies and staff to give you a better service. Our companies can grow together.
We’ll provide a planned approach to your IT, enabling better security, reliability, cohesive cover, better integrated systems and peace of mind.