Set up email, contacts and calendars on your iPhone or iPad


You can access your company email, contacts and calendar on your iPhone or iPad in one of two ways.

We recommend using Microsoft’s Outlook app (available from the App Store) because it integrates more seamlessly with Microsoft 365, supporting more features of your mailbox including shared mailboxes, better support for multi-factor authentication, Teams, OneDrive, SharePoint, and uses a consistent design language to Outlook on your computer.

You can use the built-in Apple Mail app if you prefer.

If you already have an existing company email account on your phone, you should delete that first. To do that you would typically navigate to Settings > MailAccounts, tap your work account, then Delete Account. Don’t worry! You won’t lose anything.

Open the App Store on your device and search for Microsoft Outlook. If you’re viewing this page on the device you want to set up your email on, you can tap here to go straight to the app in the Store.

If it’s your first time using Outlook for iOS, enter your full company email address, then tap Add Account. If not, open the Menu > tap Settings Outlook app settings > Add Account > Add Email Account.

Enter your email account password and tap Sign In.

Enter your password

If multi-factor authentication is enabled, verify your identity.

Accept any prompts for permissions you may receive.

Swipe through the features and you’re good to go!

Repeat this process for any other company email accounts you need to add to your device.


Synchronising your Outlook contacts with your phone.

On iOS, Outlook provides a one-way push of contact information from the Outlook app to your phone. All newly added contacts and changes should be made in the Outlook app, and these changes can be exported to your built-in Contacts app and email service. Note, you should avoid making edits in the Contacts app. Edits made in the Contacts app will not sync back to Outlook or your email service, and will be overwritten the next time Outlook syncs to the Contacts app.

To save your contacts to the local app on iOS, open the Outlook app and tap on the Settings icon.

Tap your work email account and tap to turn on Save Contacts.

Add a Shared Mailbox

Now that you’ve added your primary work email account, you might want to add a shared mailbox to your phone or tablet. This might be appropriate if you have access to a generic email account (such as or your manager’s mailbox.


Go to your iPhone or iPad’s Settings.

Scroll down and tap Mail > AccountsAdd Account.

Tap Microsoft Exchange.

Enter your company email address and a description of your account (we recommend using your full email address as the description, or your company name).

Tap Next.

Tap Sign In.

Enter the password associated with your email account then tap Sign in.

If multi-factor authentication is enabled, verify your identity.

The Mail app may request certain permissions. Tap Accept.

Choose the services you want to sync with your iOS device (you’ll probably want to select all of them) and tap Save.

You’re done!

Repeat this process for any other company email accounts you need to add to your device.

Do more with Microsoft 365 on your mobile device

While you’re there, why not install the Office app on your device to gain access to more features of your company account?


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