Add a shared mailbox to Outlook for Mac, Outlook on the Web, and on your phone
Shared mailboxes are usually generic email accounts which are accessed by more than one person, typically something like firstname.lastname@example.org or email@example.com.
They can also be mailboxes belonging to someone else to which you have delegated access. This might be your manager’s email account, for example.
Shared mailboxes appear automatically in Outlook on Windows, but need to be manually added to Outlook for Mac, Outlook on the web and on your phone. Only the Outlook app on phones and iPads support adding shared mailboxes, so if you haven’t already, you’ll need to be using that app for your work email. See here for Apple devices and here for Android phones.
Outlook for Mac
On the Tools menu, click Accounts > Advanced then click the Delegates tab.
Under Open these additional mailboxes click the + symbol and enter the email address of the shared mailbox, followed by Add and OK.
Outlook on the web
Visit Outlook on the web by signing in at www.office.com using your company email account and password, and clicking on Outlook.
Right-click on Folders in the left-hand pane, and left-click on Add shared folder.
Enter the name or email address of the shared mailbox you want to add, then click Add.
The shared mailbox will then remain in the left-hand pane, and you can click it to expand the folders.
Outlook on your phone or iPad
After you’ve added your primary account to the Outlook app, tap the Home icon in the top-left corner, then tap the Add Account button.
Tap Add a shared mailbox.
If you have multiple accounts in the Outlook app, under Select an account to log in with tap your primary work account; the one which has permission to access the shared mailbox.
Enter the email address of the shared mailbox you wish to add, then tap Continue.
The shared mailbox will display in your account list in the Outlook app.
To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.