Add a shared mailbox to Outlook for Mac, Outlook on the Web, and on your phone
Shared mailboxes are usually generic email accounts which are accessed by more than one person, typically something like firstname.lastname@example.org or email@example.com.
They can also be mailboxes belonging to someone else to which you have delegated access. This might be your manager’s email account, for example.
Shared mailboxes appear automatically in Outlook on Windows, but need to be manually added to Outlook for Mac, Outlook on the web and on your phone. Only the Outlook app on phones and iPads support adding shared mailboxes, so if you aren’t already, you’ll need to be using that app for your work email. See our guide for setting up the Outlook app on your mobile device.
After you’ve added your primary account to the Outlook app, tap the Home icon in the top-left corner, then tap the Add Account button.
Tap Add a shared mailbox.
If you have multiple accounts in the Outlook app, under Select an account to log in with tap your primary work account; the one which has permission to access the shared mailbox.
Enter the email address of the shared mailbox you wish to add, then tap Continue.
The shared mailbox will display in your account list in the Outlook app.
To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.
On the Tools menu, click Accounts then click the Delegation and Sharing button.
Click the Shared with me tab then click the + symbol and start to type the email address of the shared mailbox. When the mailbox appears in the search results, click it then click Add and Done.
Close the Accounts window and you’ll see that your shared mailbox appears in the left-hand pane of Outlook (though you might need to scroll down to see it).
Click the mailbox to expand the folders and see the Inbox.
Visit Outlook on the web by signing in at www.office.com using your company email account and password, and clicking on Outlook.
Right-click on Folders in the left-hand pane, and left-click on Add shared folder.
Enter the name or email address of the shared mailbox you want to add, then click Add.
The shared mailbox will then remain in the left-hand pane, and you can click it to expand the folders.