Testimonials and Reviews
I found Robin through a Google search. We needed someone to move all of our emails away from their current hosting, to allow us to relocate our website. As someone who knows pretty much zero about such things (and having been left frustrated by more than my fair share of IT ‘professionals’ in the past) I gave Robin a call to see if he could help us out.
His professionalism was apparent immediately, and after just a short initial conversation I was confident in hiring Robin to help us. Robin communicated with our web developers independently, so I wasn’t made to be a middleman passing information from one person to another. This took a lot of pressure away from me.
Everything was completed to a high standard and on time, with no headaches or complications. As a small business, it is such a relief to find people who deliver on their promises and the service we received from Robin was first class from start to finish.
I would recommend him in a heartbeat and will definitely use him again should the need arise.
We came across Robin, via a Google search, when we were looking for IT support, to sort out various issues and niggles with our systems, and to help and advise on upgrades and IT security. What a find! We have found Robin to be knowledgeable, professional and infinitely patient with those of our staff, who have only a “layman’s” knowledge of technology.
He has suggested cost-effective solutions to our issues, and helped implement and install them, without fuss or drama. To top it all, he is friendly, courteous and polite, and a thoroughly decent chap! I am proud to call Robin ‘My IT Guy’ and I would be very happy to offer a first-hand reference to anyone who might require it.
We started our business in 2005 and having used nearly all the IT support companies in South London by 2011, it was a massive relief when we found Robin. He is quite simply “excellent”. All his expertise and knowledge are complimented with a great personality and high levels of integrity. I really cannot recommend him enough.
My IT Guy provides excellent IT support at extremely affordable prices. We have been delighted with the work that they have done for us, both on site and remotely. Robin is always very helpful and has been able to solve all of our IT issues.
Very impressed with the service. Robin used his time efficiently and well, and everything worked spot on. He used some clever insider knowledge to overcome the inevitable obstacles that software can throw at us, and gave some excellent advice. Did absolutely everything it says on the tin (and the website)… and more.
We just want to say a MASSIVE thank you for all your work. It is so reassuring for us to have our own IT guy to support us and who we can trust. It has made our lives SO much easier!
You handled everything with great professionalism, speed and courtesy and I’d have no hesitation in calling you back or recommending you.
My IT Guy couldn’t have been more professional, helpful and service-oriented. He fixed a complex, deeply embedded problem remotely, which was very cost-effective for me, and meant my day was far less interrupted than a home visit would have entailed. His pricing is extremely competitive. I’ve already posted on Facebook how delighted and relieved I am with his work! 🙂
Let me say how much I appreciate your help: thank you SO much. You were brilliant and my computer is now like a new machine. I no longer dread doing emails! And, as you predicted, the additional contacts and diary functionality which I didn’t even know I wanted, is something I really enjoy. So, thanks again. And I will definitely come back to you if I have any other issues.
Robin was prompt, polite, helpful, calm and very competent. Efficiently cleared out viruses, recovered data and upgraded our small network. Highly recommended.
I was very impressed with your service last week and I have certainly been recommending your business! My computer has been fast and like a new machine!
Peter Leadbetter
14:37 09 Oct 17
I would strongly recommend Robin. He is a highly capable technical expert with the essential skill of being able to translate "IT Geek speak" into understandable terminology. He is pragmatic, robustly honest and reliable. I trust Robin with my data on which my business is based: it is safe in his hands & his skills are not outrageously expensive. He can also up your street cred as he arrives at your home on a cool motorbike!
Yolanda Szredzki
09:29 09 Oct 17
Robin goes above and beyond to sort out problems. I've been using him for several years now and cannot recommend him highly enough. He is quick to respond, completely honest and trustworthy and all this at a really decent price.
Jan Rapport
12:20 09 Oct 17
Found My IT Guy advertised in the Moseley and Kings Heath magazine. Am always wary of contacting anyone for computer assistance, as am usually treated with some disdain due to not being too computer savvy. Am so pleased I plucked up the courage an contacted My It Guy. I received loads of advice, by email, on what to buy and then had new laptop set up by a lovely young man. Nothing was too much trouble and he answered all my questions patiently. I wasn't spoken down to and was not made to feel my questions were simple or silly. I cannot recommend this service highly enough.
Terry Rowley
11:25 09 Oct 17
After spending far to many evenings trying to repair my own laptop, I contacted My IT Guy, who arranged a time and date to arrive at my home to correct this. He arrived on time and did what he said he would, with out fuse or drama, all files where saved, no lose of any data. I'm now using my computer trouble free, my personal and work email accounts work along side each other. Will use My IT Guy again and would recommend My IT Guy to anyone having problems with a PC. Very Professional.Terry Rowley
Colin Matthews
08:30 09 Oct 17
We have been using My IT Guy for a couple of years & I have no hesitation in recommending their services to anyone. Quick, efficient, unobtrusive & honest & fair pricing. One less problem to worry about!
Tracey Simpson
12:02 18 Oct 17
Robin's support to our company has been invaluable. He's prompt, trustworthy and always gets the job done in an efficient manner without over complicating the process - he's also good value for money. I would not want to put our IT needs in another company's hands.Tracey Simpson of Natural Enhancement (UK) Ltd
Paul Simmonds
14:57 13 Oct 17
Robin is very good at what he does and he has been super helpful to me, and kept my small company on the road. He works remotely or comes to the office, and both are fine. Friendly and cheerful, and he rides a very cool motorbike! Highly recommended.
Rosie Debelle
16:42 24 Oct 17
Robin Whiting has assisted us with our home computing on two occasions. I found him to be personable, extremely knowledgeable and able to navigate around numerous problems and find a solution in a very thorough and patient way. He was prepared to solve even the smallest problem calmly and effectively. He also found ways of making our email and other systems more efficient and easier to use by integrating our computer with our i-phones and i-pad. Nothing is too much trouble.I would thoroughly recommend Robin to any customer.
Chrissie Twigg
15:02 10 Dec 17
Fantastic service from Robin for both my husband and me. My new computer was set up in a few hours with masses of data/photos/music etc transferred from the old computer. All email addresses working fine and I'm tremendously grateful. Same for my husband. We are huge fans of Robin and have already recommended him to many of our friends.
Margaret Briggs
19:59 18 Jan 18
Delighted to endorse the services of Robin. He is friendly, competent, and gets to the heart of your computer problems very efficiently. I have used him several times now and wouldn't want to be without his help in any computer problem situation. Highly recommended.
Lorraine Hill
20:22 18 Jan 18
Robin to the rescue! I think I gave him a challenging time, but he overcame all the obstacles. Can’t wait for my next session!
Julia Gillies-Wilkes
04:59 17 Sep 18
Couldn't ask for better service. The team at My IT Guy really know their stuff and are so lovely with it. Expertise and customer service are great.
Liz Plans
09:39 12 Nov 18
I would strongly recommend Robin to anyone experiencing IT problems. A fast and efficient service replacing my laptop hard drive. It runs better than before and Robin even managed to save and transfer my old data too! Thank-you